Return Policy

**Return Policy**

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a free return service within 30 days from the date of delivery.

**Eligibility for Free Returns**
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Customized or personalized items are not eligible for return unless defective.
- Items must be returned within 30 calendar days of the delivery date.

**How to Initiate a Return**
1. Contact our customer service team via email at **anglerfish@chromeheartsjewelry.net** or call us at **+86 13083782810**.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. We will issue a prepaid return shipping label and provide detailed instructions for the return process.

**Return Shipping**
- Return shipping is **free of charge** for eligible returns.
- Please use the provided prepaid label to ship the item back to us. Returns sent without authorization or without the prepaid label may not be accepted.

**Refund Processing**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days and credited to your original payment method.
- Please note that original shipping charges, if any, are non-refundable.

**Return Address**
Please send all returns to:
Room 1201, Building 3, No. 888 Huaihai Road, Xuhui District, Shanghai

**Contact Information**
For any questions or assistance regarding returns, please reach out to us:
- Email: **anglerfish@chromeheartsjewelry.net**
- Phone: **+86 13083782810**

We are here to help and ensure your return experience is smooth and hassle-free.